FREQUENTLY ASKED QUESTIONS
WHAT IS DEEPLY ROOTED SEED BANK ?
DEEPLY ROOTED SEED BANK is a California based online seed bank with the goal of offering the Worlds best genetics at the lowest possible price. We know that quality genetics is the most important decision any grower can make and appreciate the hard work that goes into the breeders work. The breeders we have chosen to offer are what we consider the best of the best!
PAYMENT METHODS ?
WE ONLY ACCEPT BITCOIN or CASH PAYMENTS BY MAIL
INTERNATIONAL SHIPPING ?
We only ship to USA, Canada, UK, France , Spain, South Africa and Australia. All orders are shipped out of California and you get three shipping options at checkout.
OUR MAILING ADDRESS IS
30025 ALICIA PKWY # 163
LAGUNA NIGUEL, CA 92677
HOW MANY DAYS DO I HAVE TO MAKE PAYMENT ARRANGEMENTS ?
You will have 2 business days ( Monday – Friday and excluding holidays) to provide payment upon completing your order., When placing your order online you have 2 business days to email us the tracking number for your payment, otherwise we will be forced to release your items back into our online inventory. We recommend sending payments via USPS Priority, USPS Certified mail or UPS Ground, Do NOT Overnight or Next Day payments.
Bitcoin orders must be paid within 24 hours or order will be auto canceled.
Bitcoin orders ship on next business day.
UPS GROUND without signature $10
UPS GROUND with signature confirmation $15
USPS PRIORITY Mail $10
USPS PRIORITY INTL CANADA $25
USPS PRIORITY INTL CANADA (WITH T-SHIRT) $45
USPS INTL OVERSEAS $40
USPS INTL OVERSEAS WITH TSHIRT $60
All above shipping methods are discreet & will include tracking number. Orders are shipped within 3 business days of payment receipt but most often we ship within 24 hours.
A tracking number is emailed to you immediately upon your shipment going out. We respect your privacy so orders will be shipped discreetly with no mention of seeds, seedbank, hemp, cannabis or anything of that nature.
All seed packs are shipped in original breeder packaging.
– International Orders – We guarantee that your order will make it through US customs but we are not responsible for international orders after they leave USA.
DO I GET FREEBIES WITH MY ORDER ?
We will throw in freebies whenever we are able do so. Some of our breeders provide free gifts for us to disperse with every order, in those cases the freebies will be chosen at random.
WHY DOES IT SAY FOR SOUVENIR / NOVELTY ONLY NOT FOR GERMINATION?
All customers at DEEPLY ROOTED SEED BANK must be 21+ years of age and agree to comply with all local and federal laws. DEEPLY ROOTED SEED BANK complies with all state and federal laws and it is absolutely vital that you do the same. Because of the variance in local laws, DEEPLY ROOTED SEED BANK is not able to evaluate what is or is not legal for you to germinate seeds and makes no claims to knowing what is or is not legal in your location. Instead, it is the policy of DEEPLY ROOTED SEED BANK that all cannabis seeds are for collection/novelty/souvenir purposes only. Cannabis seeds contain zero cannabinoids (0% THC & 0% CBD) and germination of cannabis seeds is strictly forbidden by federal law. For more information please consult your local and federal legislation. Please collect responsibly.
HOW CAN I CONTACT YOU ?
You can contact us directly through the “Contact” link at the top of the page or you can email us at firstname.lastname@example.org . If your question pertains to an order please reference order number in email. We respond to all emails within 24 hours. Check your JUNK/SPAM folder if you don’t see our emails.
Interested Breeders: Please use one of these two methods and we will reply with a private email address for us to further communicate through.
CAN I DM QUESTIONS TO YOU ON INSTAGRAM ?
Because of recent bans to many of our favorite followers on Instagram, we are taking extra precautions when it comes to communication. We don’t want to get banned from IG. We take great pride in being extremely responsive and punctual in answering any and all inquiries (but please remember do not post anything sales-related on IG) Please use the “Contact “ link on our page for questions.
DO I HAVE TO GO TO POST OFFICE OR CAN I DO POSTAGE ONLINE?
Avoid the long lines in the post office and do it from home! You are able to print your own priority mail shipping label with a tracking number from the convenience of your own home using the Post Office Click-N-Ship service. You can also utilize Self-Service Kiosks inside select Post Office locations (select Self-Service Kiosks from the ‘Locations Types’ drop-down menu). Some post office locations even keep these self-service kiosks open 24 hours a day! So there is no longer a need to stand in line and wait at the post office. Please note that tracking is mandatory and if not supplied, we have no responsibility if your payment gets lost in transit.
HOW DO I PAY WITH BITCOIN ?
There are a several ways to pay with bitcoin. One easy way to buy bitcoin with a debit card is thru a phone app like BITPAY or COINBASE.
Buying bitcoin using cash can be done by searching “bitcoin ATM” in your area to covert cash to bitcoin.
Refunds can be requested up until the point when items are shipped. Once item(s) has shipped, no refund request or exchanges will be accepted.
We do not offer returns at this time.
We use 256 bit encryption on all orders. Our website is hosted and secured with SSL, Firewall and Malware protection.